Refund & Cancellation Policy

This policy applies to voluntary contributions ("donations") made to the National Public Service Trust through this website via the Razorpay payment gateway.

Nature of contributions

Contributions to the Trust are voluntary and are generally applied immediately towards the Trust's public-interest objectives. As no goods or services are supplied in exchange, contributions are ordinarily non-refundable.

Refund for genuine errors

We recognise that mistakes can occur. If you have contributed in error — for example, a duplicate transaction, an incorrect amount, or an unauthorised or fraudulent charge — you may request a refund by writing to us at npst.india@gmail.com or calling +91 78955 91519 within 7 (seven) days of the transaction, quoting the payment reference/order ID.

Processing of refunds

Approved refunds are processed back to the original payment method through Razorpay. Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.

Cancellation

As contributions are one-time and voluntary, there is no recurring subscription to cancel. A contribution cannot be cancelled once it has been successfully processed, except under the error conditions described above.

Contact for refunds

All refund requests are handled by the Trust's office. Please include your name, the registered email/phone, the payment reference and the reason for the request when you contact npst.india@gmail.com.